If you need to mail us for support or questions regarding your order, please use only the email address: support (at) smallblackdots (dot) net.
Please allow 24 hours for a reply.
All the prices on the web site are in Euros (€). German VAT of 19% does not apply to orders made outside the E.U. We reserve the right to amend our prices without prior notice. In the event of any price changes we will contact you before shipping to obtain your confirmation. Orders are accepted subject to availability. The automatic email confirmation you may receive does not constitute order confirmation.
We accept payments made by Paypal, credit/debit cards (processed via Stripe) and bank wire.
Once we receive your order we will make our best to ship it on the same day, or if not possible the next available working day. Paypal and Credit card orders will be processed within a few hours. Orders paid via bank wire are processed as soon as payment is received into our bank account.
ORDER CANCELLATION / ADJUSTMENTS
Cancellation of an order or modifications of its content will be possible only in the case of the package not having being shipped already. We strongly advise you to mail us at support (@) smallblackdots.net as soon as possible. We will try our best to accomodate your requests but please be already advised these are time sensitive and treated on a personal basis.
We ship using Deutsche Post, Hermes and DHL and ship worldwide to almost all countries.
“Deutsche Post” is not a trackable or signed for service, but your parcel is still insured against loss or damage. The time that your order takes to arrive depends on your distance from Germany, the efficiency of your local postal service and, sometimes, the time of year e.g. Christmas, when the post is generally slower.
“Hermes” and “DHL” are trackable services, your parcel is insured against loss or damage up to 500€ of value. The time that your order takes to arrive depends on your distance from Germany, the efficiency of Hermes/DHL partners locally and, sometimes, the time of year e.g. Christmas, when the deliveries are generally slower.
Shipping will be calculated based on your order items and specific destination at checkout.