Prices, shipping charges and delivery information

PLEASE READ THIS CAREFULLY: if you have any problem with your order contact us at support@smallblackdots.net. We know first hand how much it sucks when something goes wrong with an order, that’s why we will do our best to solve any possible issue that may arise.

Once order payment is received we will make our best to process and dispatch it within 24 hours. Please be aware that we operate during normal business hours.

The prices on the product pages include the legal VAT and other price components.

Local Pick-up.

You can pick-up your order from the next day at our office. We’re not a physical record store (yet!) so it’s only a pick-up point.

Pick-up is available Monday to Friday from 15.30 till 18.00.

In case you have any special requirement please send an email to: support@smallblackdots.net

We ship using the following shipping services:

Deutsche Post

Available worldwide. This is not an expedited service: delivery times depend on your distance from Germany, the efficiency of your local postal service and, sometimes, the time of year (e.g. Christmas) when the post is generally slower. Although this is a tracked service, don’t consider it the fastest or most reliable, but rather the cheapest option. Efficency it’s really left on the hand of the local post service, so please keep this into consideration when placing an order.

UPS
  • STANDARD – This is an economic surface service available only throughout Europe. Delivery by end of business day.
  • EXPRESS – This is an air service available Worldwide. Delivery by end of business day

With UPS Standard and UPS Express drivers will only make 1 delivery attempt. No panic! If you’re using this shipping method, we suggest to register at the UPS MyChoice website to be able to fully manage your records delivery, reschedule it to your convenience, get notified of any changes.

Shipping charges will be calculated at checkout based on your order items and specific destination.  The shipping costs will be clearly communicated to you in the shopping cart system and in the order checkout page.

The below delivery times are approximate, not guaranteed and may vary depending on your location and shipping method selected.

DEUTSCHE POST
UPS STANDARD
UPS EXPRESS
GERMANY
1-2 Business Days 1-2 Business Days 1 Business Day
EUROPE
4-8 Business Days 1-5 Business Days 1 Business Day
WORLDWIDE
8-21 Business Days 1-5 Business Days N. America : 2 Business Days
Asia : 2-3 Business days
ROW : 4-5 Business Days
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